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Question: Just wondering how many people have had the Text bug on thier impression?
Me - 429 (88.8%)
Not Me - 34 (7%)
what text bug? - 20 (4.1%)
Total Voters: 475

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Author Topic: Text bug - Working on possible solutions  (Read 61856 times)
benblb
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« Reply #165 on: January 04, 2010, 04:43:13 PM »
UPDATE: I was put through to the office of the president of AT&T and spoke with a very nice woman who said she would have one of her specialists call me within the next 24 hours to work with me one on one to resolve the issue.  During this call, I scored their direct number!  It is 1(800) 498-1912.  Tell them about the issue, and if we get enough people to call this specific office, the problem will be fixed.  Make sure to tell them that you have already spoken with tech support, even if you have not.
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Ben B
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« Reply #166 on: January 07, 2010, 12:38:52 PM »
Just now been reading on and catching up on this forum, I didn't realize so many people have a this problem....but mine phone isn't just texting. It does some weird stuff sometimes, like frezees up. Once in a while I'll go click on my contact just get a locked screen that turns pink. It happen so rarely that it doesn't bother me too much, I just restart the phone and it works again.
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WtfMen
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« Reply #167 on: January 07, 2010, 04:27:30 PM »
Ive seen the pink screen flash sometimes when idk what i do but it never stays. And also i noticed that when u get the bug u can't delete contacts from the phone. Idk about from the SIM.
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bigjp64
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« Reply #168 on: January 07, 2010, 09:11:19 PM »
Oh good, so I'm not the only one. (I mean not good, but ya know) I have had that pink flashing screen too.  Once it stayed on for a solid 5 seconds.  I have noticed it a couple times when I receive a message and slide open the phone at the exact same time.  It also seems to happen occasionally right before I get the text bug. So idk, i have yet to call AT&T again.  But I will soon and let y'all know how it goes down.
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benblb
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« Reply #169 on: January 07, 2010, 09:27:15 PM »
UPDATE: I have called AT&T and they offered me a replacement pretty much just to shut me up.  I have agreed, so I will let you all know if my issue is fixed.  If anyone is going to call AT&T in regards to this, call the office of the president:  1(800) 498-1912.  Ask for KEVIN HICKS.  Tell him about this problem.  He is the representative helping me.  This will make the issue widely known with one person, giving it better chances of being fixed.  Once you ask for him, you should have no problem getting through.  If he does not pick up, leave him a message with your phone number. 
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Agoattamer
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« Reply #170 on: January 07, 2010, 09:33:37 PM »
Do you think this could be a good person to start by sending all the facts from this thread to?
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benblb
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« Reply #171 on: January 07, 2010, 09:49:17 PM »
Quote from: Agoattamer on January 07, 2010, 09:33:37 PM
Do you think this could be a good person to start by sending all the facts from this thread to?

Huh  What do you mean Huh
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Agoattamer
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« Reply #172 on: January 07, 2010, 10:00:13 PM »
Sending him the list of the amount of people on this forum that have the issue compared to those that don't. Maybe it will wake them up of the seriousness of this issue. I put it all in an email and was going to call ATT to see who I can send this to that will actually read it.
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benblb
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« Reply #173 on: January 07, 2010, 10:17:23 PM »
Quote from: Agoattamer on January 07, 2010, 10:00:13 PM
Sending him the list of the amount of people on this forum that have the issue compared to those that don't. Maybe it will wake them up of the seriousness of this issue. I put it all in an email and was going to call ATT to see who I can send this to that will actually read it.

Yes.  I believe this would be a great idea.  His name is Kevin Hicks, he is a specialist for AT&T's office of the president.  Call and get his email.  When you call ask for him, he will probably not be there now, but definitely leave a message.  If someone picks up, just ask for his email.  If no one picks up, call and press 1 when it asks you for an extension.  His extension is: 47144.
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gunthernsons
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« Reply #174 on: January 08, 2010, 08:22:53 PM »
Has anyone had their SIM card replaced?  A tech told me getting a new SIM might do the trick.  I got a new one on Wednesday and have yet to experience the problem again (I used to get it about once a day, so fingers crossed its gone).
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benblb
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« Reply #175 on: January 08, 2010, 08:24:19 PM »
Quote from: gunthernsons on January 08, 2010, 08:22:53 PM
Has anyone had their SIM card replaced?  A tech told me getting a new SIM might do the trick.  I got a new one on Wednesday and have yet to experience the problem again (I used to get it about once a day, so fingers crossed its gone).


Pshhh...that's just what they tell you to shut you up.  I may try though.
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Erik
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« Reply #176 on: January 08, 2010, 10:09:59 PM »
so i called att today finally cuz the text bug was getting really bad i would constantly have to restart my phone and so far its been okay so im hopeing that resetting me on the network fixed the problem ill let u guys know in a few days
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WtfMen
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« Reply #177 on: January 09, 2010, 10:02:00 AM »
Quote from: gunthernsons on January 08, 2010, 08:22:53 PM
Has anyone had their SIM card replaced?  A tech told me getting a new SIM might do the trick.  I got a new one on Wednesday and have yet to experience the problem again (I used to get it about once a day, so fingers crossed its gone).
About changing SIM cards and phones AT&T told me this
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Att: Yes, sir, I am sorry, we have tried exchanging the phones and the SIM cards and they all continue to do the same thing. You will just have to power it off and back on when this happens.
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benblb
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« Reply #178 on: January 09, 2010, 11:35:41 AM »
Quote from: WtfMen on January 09, 2010, 10:02:00 AM
Quote from: gunthernsons on January 08, 2010, 08:22:53 PM
Has anyone had their SIM card replaced?  A tech told me getting a new SIM might do the trick.  I got a new one on Wednesday and have yet to experience the problem again (I used to get it about once a day, so fingers crossed its gone).
About changing SIM cards and phones AT&T told me this
Quote
Att: Yes, sir, I am sorry, we have tried exchanging the phones and the SIM cards and they all continue to do the same thing. You will just have to power it off and back on when this happens.


Call the office of the president and ask for KEVIN HICKS.  Their number is 1(800) 498-1921.  You can call and ask for him, or you can dial his extension which is 47144.  Tell him that costumer service told you this.
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Erik
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« Reply #179 on: January 09, 2010, 08:02:40 PM »
eww resetting the att connection didnt help i still have the bug might call them again later
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