Samsung Impression - Text bug - Working on possible solutions

marissarose

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Re: Text bug - A possible solution to the problem

« Reply #345 on: June 17, 2010, 10:25:29 PM »

I've gone to ATT for my texting bug twice...and each time they gave me a new one. I've had three samsung impressions and each has had the same problem. It's soooooooooo annoying! This is the perfect phone for me...I just hate the stupid turning it on and off waiting to text.


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sky99

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Re: Text bug - A possible solution to the problem

« Reply #346 on: June 20, 2010, 08:03:45 PM »

I finally had enough with the phone and the text bug so i sent it in after my 3rd replacement and asked for the Pantech Impact instead. Hopefully it will actually work


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bbiker9201

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Re: Text bug - A possible solution to the problem

« Reply #347 on: June 21, 2010, 10:24:56 PM »

Text bug appears to be system related not entirely phones fault,wife's phone started this mess on Motorola which was up graded to a Nokia 6555 thru 2 Impressions all had text bug. WE took third Impression to AT&T corp. store not reseller and had them replace and register new Sim card,register replacement Impression & completely restart her system ID. It has been 2 months and no problems yet (knock on wood) so I would call this a AT&T system problem. Later---


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Agoattamer

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Re: Text bug - A possible solution to the problem

« Reply #348 on: June 23, 2010, 06:48:36 PM »

Quote from: bbiker9201 on June 21, 2010, 10:24:56 PM

Exactly my point. If you have the bug no matter what impression you put your sim card in you will have the bug. If you don't have the bug then any impression you use will not have the bug.


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Impressive

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Re: Text bug - A possible solution to the problem

« Reply #349 on: June 28, 2010, 10:39:40 PM »

Well I wrote Samsung yet another message on their site. Here is their reply:

Quote from: dear_customer@sec-erms.samsung.com

Thank you for taking the time to inform us of the many issues concerning your Samsung product. We always appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

We will forward your feedback along to the concerned parties for further review and consideration.

We are unable to speculate when/if a software revision with this feature might be available due to the fact that this might lead to inaccurate information and confusion.

Thank you again for your comments. We hope that you will give us another opportunity to serve you.

Thank you for your understanding and patience.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System.

It's like having your very own personal Samsung Technician at your fingertips.

We thank you for your continued interest in Samsung products.

Sincerely,

Technical Support

   The information was useful to me
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* Please do not reply back to this email message as this email address is used for
outbound messages only.
* If you are not satisfied with the answer we provided, please click here
* if you have a question on another product, click here
   　
　
Faulty device
The biggest peeve is that over 250 Impression users have a text issue where a text won't send and the phone must be powered off and on to reset the text messaging services

Then, there is the poor quality of the sliding QWERTY keyboard that misses letters, inserts periods when the space bar is pressed twice, or doesn't put a space between words if the space bar is lightly pressed. Some letters don't show onscreen when pressed, which is a pain for users with quick typing fingers!

All Impression owners have been waiting for the firmware fix over a year now. Personally, I've been promised the firmware fix for two months now, with no resolution found. If you can't figure out the issue, replace the customers' Impressions with a newer model, such as the Monte GT-S6720, which appears very similar to the Impression.

I -- and many Impression users -- are very anxious to get a fix for these problems; if we don't get satisfaction by the end of the month as promised, the Better Business Bureau will be contacted to get quicker results.

On a different note, while out shopping at a mall near Pittsburgh, I stopped into an AT&T store and asked more questions about the Impression errors. The representative at least recognized that the text bug was reported, unlike other AT&T store reps. However, he first stated that it may be a memory issue, but when I continued about how my Impression would go from 3G+ to E to 3G+ etc., he backpedaled on that statement. Next, he said to contact Samsung, and I told him Samsung is lazy and has been giving me (and most likely other customers as well) the run-around. Then, I demonstrated the memory recovery program I found and about 2688b of memory was restored only.

After that, I started asking about an update or firmware for the poor quality sliding qwerty keyboard. He did mention something interesting: even the Apple Iphone 3G had the same "issue" of pressing the space bar twice results in a period displayed, which occurs on the Impression as well. [Sidebar: Come to think of it, the Iphone doesn't have a slider qwerty, so he must mean the onscreen keyboard.] To that he said it was hardware issue, not software. I then said not all devices have that problem, as my HTC 8525 didn't have that poor of a keyboard; I rebutted that it must be software error, as the button wouldn't know what to display without the software, so he conceded on that point.

My overall analysis: he at first appeared to be all-knowing, but it turns out to be all hot air, as he doesn't stand by his words when challenged.


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Long-time Cingular/AT&T user; I've owned & used these devices, in order from oldest to newest: LG CE500, Motorola ROKR E1, Samsung Sync, HTC 8525, & Samsung Impression [AT&T replacing it with the LG Vu Plus].

I upgraded due to AT&T's rude desire to require the $30/month smartphone data plan! So, I have an unlimited messaging plan only.

Luiejongen

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Re: Text bug - A possible solution to the problem

« Reply #350 on: June 28, 2010, 10:44:29 PM »

Hey, what do you expect from a in-store salesperson?

I haven't had the text bug for 3000 texts so far...


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Impressive

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Re: Text bug - A possible solution to the problem

« Reply #351 on: June 29, 2010, 05:24:57 AM »

Slightly off-topic, but maybe good for a laugh or two.

Quote from: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=627&PROD_ID=0&AT_ID=24722

Q:
How Do I Become a Beta Tester for Samsung Phones?

A:
Although we appreciate your interest in beta testing or doing trials of handsets, we do not offer such a program to the general public. All pre-release testing is done by Samsung as well as the wireless carrier the phone is intended to launch with.

To which I replied:

Quote from: Impressive

I, and over 250 other disgruntled Impression owners are "Beta Testers", when do we get a bug-free model? There's the text bug, the alarm clock bug, and the poor response time in the sliding keyboard.


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Impressive

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Re: Text bug - A possible solution to the problem

« Reply #352 on: June 30, 2010, 07:23:12 AM »

Just a follow-up, I did write the BBB today. I am tired of this BS! I hope the BBB can light a fire up Samsung's execs when Samsung sees that I request $500 to each owner of the Impression within the one year warranty!


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Orangiraff24

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Re: Text bug - A possible solution to the problem

« Reply #353 on: June 30, 2010, 08:40:54 AM »

Woot! Go Impressive! Grin


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cooper232

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Re: Text bug - A possible solution to the problem

« Reply #354 on: June 30, 2010, 04:54:43 PM »

I have had my phone for a year in August. I see the problem sometimes but I think it's the network. Sometimes if I just quit trying to send a message that won't send, and leave it in my Outbox. I can go back to it like 5 or 10 minutes later and it will send just fine. So it makes me believe it is a network issue. I mean if AT&T wants to give me $500 bucks for all the troubles I am in a situation where I could really put that money to good use.

Go get 'em BBB!!!


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dk00111

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Re: Text bug - A possible solution to the problem

« Reply #355 on: July 01, 2010, 10:21:56 PM »

Quote from: Impressive on June 01, 2010, 08:42:16 PM

Quote from: dk00111 on June 01, 2010, 06:46:48 PM

Well what do you know... Goat was right all along lol.

Just curious, which part are you referring to him being right about?

While this is an EXTREMELY late reply, (sorry Sad

) Goat previously said that the error was probably caused by a faulty "switch" between data modes.


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Impressive

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Re: Text bug - A possible solution to the problem

« Reply #356 on: July 02, 2010, 11:47:56 PM »

I got a phone call from AT&T's rep on Thursday, but I was at work so I couldn't answer it. After voicemail tag, he called again Friday. However, in the middle of the call the signal mysteriously was lost and by the time he called back, my break was over. Before the line disconnected, he seemed to be looking at the account to see if I could get a different phone (other than the Impression).

I didn't really get to my point of getting the errors fixed; he just presumed I wanted a different phone and not ask what solution I really wanted. I will have to wait until Tuesday to tell him the whole story, and to see what can be done for the Impression users. The following is all that the BBB website would allow me to write:

Quote from: Impressive

My complaint is primarily with Samsung USA (www.samsung.com/us) based out of Texas, but AT&T is my cellular service provider. I have the Samsung Impression (A877) that I have upgraded to with a 2 year contract extension.

The phone has at least three "bugs" in the software/firmware, listed by most annoying to lesser annoying:
1) Text issue, where the text hangs or even doesn't send; a temporary correction is to power off/on the device to reset the text program.
2) For the quick keying customers, the sliding qwerty keyboard is quirky and sometimes unresponsive -- it duplicates some letters, then ignores some letters pressed; it inserts periods when the space bar is pressed twice; it often doesn't insert a space when the space bar is pressed once.
3) Alarm clock issue, where the alert/audio settings are internally reset to a "0" volume/no vibration; the user has not selected that option, nor knows of the settings change (obviously causing the user to not hear the alarm, possibly sleeping too long).

I would like the firmware fixed by the end of July, if not then Samsung should recall the Impression and offer customers (those still within the 1 year warranty, at the least) a different model with similar/better specifics or monetary compensation. Personally, I chose the Impression because of these qualities: non-smartphone, large touch-screen, extended (lengthwise) sliding qwerty keyboard, 3+ megapixel camera, & the software expandability. The only thing I would suggest is a Wi-Fi adapter, as other Samsung devices incorporate this adapter.


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Impressive

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Re: Text bug - A possible solution to the problem

« Reply #357 on: July 06, 2010, 10:15:39 AM »

I just got off the phone with the AT&T rep who called me following my BBB report. I tried to see if he would get on Samsung to get the firmware out quickly, but all he wanted to discuss was replacement devices.

For new Impression owners (within 30 days of purchase, possibly 60 days if the rep is lenient) under the "buyer's remorse", they could opt to give an LG Vu Plus, which is what I ultimately selected. If you ask for the same price paid for the Impression, they will do so -- but only if asked. They will ship it free, but the user will have to pay to ship the Impression back. The shipping is like $7 or so with USPS, so not that much of an expense. If this is your case, write to the BBB.org and file a complaint, to possibly get this "offer" as well.

For those with the Impression older than 30-60 days my advice is to keep writing Samsung, as AT&T's motto is lay down and play dead. Try to keep the comments to Samsung respectful (although they don't deserve it); well okay, use clean wording at least! The only other option is to get that "SPTBox" (or another similar box) and get the firmware out to have the resident hackers here alter it.

Good luck, and a fond farewell my fellow Impression users. It is still the best darn (non-smartphone) device I've seen, it's just too bad that Samsung is incompetent in the programming department! I will try to check the forum here on occasion, but I won't have the Impression in hand to do any testing.


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Luiejongen

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Re: Text bug - A possible solution to the problem

« Reply #358 on: July 06, 2010, 01:12:18 PM »

Sorry to see you go. I will work hard to make sure we get the firmware. Farewell, friend!


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Orangiraff24

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Re: Text bug - A possible solution to the problem

« Reply #359 on: July 06, 2010, 02:16:06 PM »

Goodbye, Impressive! Hope you like your new phone! You've been lots of help; defiantly come back and tell us how you like it. Grin


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