Text bug - Working on possible solutions

Samsung's lack of customer support has led me to contact the Better Business Bureau.  AT&T ended up dealing with the brunt of the customer service, as they are who the user purchased the Impression with.  AT&T just lies down and plays dead, offering a different device instead of hounding the manufacturer to fix it.

After two directly blatant empty promises of the firmware update, I officially give up hope for the Impression.  It is the best non-smartphone I've seen with so much potential in the widgets bar, with the only exceptions being the poor quality QWERTY sliding keyboard response and the unfixed software/firmware issues with the Alarm clock and text messaging bug. The worst part: it's been on the market for over a year and no sign of empathy or support for the customers.

I was greatly impressed with the A707 Sync, and had high expectations for the Impression.  I was deeply disappointed however, and then the technical support wasn't present.  With this poor experience, I will not be likely to choose a Samsung mobile phone -- let alone other electronic devices -- from Samsung in the future.  This pejorative customer service loses all of my trust in Samsung's name and quality in their products.

Thank you for your inquiry.  We sincerely apologize for any inconvenience it may present. We appreciate your continued interest in Samsung Products. We also Thank You for your patience and understanding.

Samsung, an established leader and innovator in consumer electronics, information technology and telecommunications thanks you for your interest in Samsung Products.

Samsung strives to consistently lead the Consumer Electronics industry in product design and engineering innovation.

Samsung   respects your opinion and you have our assurance that a wide array of services and support will be made available for correct use of all Samsung products.

We do appreciate hearing from our customers, as their comments are vital for us to continue improving our business.

Sincerely,

Technical Support

 


   The information was useful to me
   Satisfied    
5    4    3    2    1
   Not Satisfied    
   * Please do not reply back to this email message as this email address is used for
     outbound messages only.
   * If you are not satisfied with the answer we provided, please   click here
   * if you have a question on another product,  click here
   　
　
Faulty device
The sliding keyboard not inserting letters, doubling some letters, not adding spaces, and adding periods when not needed is a major pain to the text messaging user. I was patiently waiting for the firmware fix for 2 months as promised already. I was also content with powercycling the Impression to temporarily fix the text messaging issue, but when the alarm clock would mute the volume and switch off the wake with vibration (as other owners have mentioned), that was the last straw!

So, I have given up hope that the firmware will be corrected, as it's occurred for over a year and it's still being investigated? The count is nearly at 300 registered forum members at samsung-impression.org who report they have the text messaging issue all over the USA. This does not include other owners who don't search on the internet for help or answers to their problems, and just begrudgingly deal with them.

As for the below questions, they have been answered a month ago by me. Nothing has changed in how I use the Impression. AT&T has offered me a brand-new LG Vu Plus in exchange for the 2-month old, bug-filled Impression for no additional cost, so I took that offer as Samsung makes empty promises to correct their firmware.

I am still boycotting any Samsung brand product, be it mobile phone, TV, DVD player, or anything electronics-based. I have had enough abuse from this lack of technical support with the Impression to know that Samsung's apathy toward current customers' happiness with their products. I will certainly dissuade friends, family, and anyone on the street who are interested in a Samsung product to steer far, far away from that brand!