Samsung Impression - Text bug - Working on possible solutions

ESSIENblaster

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Re: Text bug - A possible solution to the problem

« Reply #420 on: August 23, 2010, 01:34:53 PM »

Quote from: tsunami231 on August 22, 2010, 10:36:39 AM

oki yah unlocking the phone was what stopped the bug it was that i was using the touch screen 98% time lately that stopped it soon as i started using the keypad its stated happen frequent again., really jerky bug that niether AT&T or Samsung want to own up to.

Wait...so you experience more text bugs when you use the touch keyboard or when you use the actual, physical slide-out keyboard?


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Luiejongen

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Re: Text bug - A possible solution to the problem

« Reply #421 on: August 25, 2010, 06:11:59 PM »

Here's a summary of my problem (so far):

Have the text bug, use physical keyboard, unlocked.

Didn't have text bug for two months...but got the dang bug last night!


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calisonic

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Re: Text bug - A possible solution to the problem

« Reply #422 on: September 09, 2010, 07:35:15 AM »

At least we can get a refurb when ever we want for the first year


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bbiker9201

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Re: Text bug - A possible solution to the problem

« Reply #423 on: September 09, 2010, 07:01:13 PM »

Quote from: bbiker9201 on June 21, 2010, 10:24:56 PM

Text bug appears to be system related not entirely phones fault,wife's phone started this mess on Motorola which was up graded to a Nokia 6555 thru 2 Impressions all had text bug. WE took third Impression to AT&T corp. store not reseller and had them replace and register new Sim card,register replacement Impression & completely restart her system ID. It has been 2 months and no problems yet (knock on wood) so I would call this a AT&T system problem. Later---

OK People again read above. My Wife's Service had the Text Bug and some other annoyances until We made AT&T completely re start Her service as if a new account that has stopped the problem for 4 months so far. (Knock on Wood). The problem is not the phone. The problem is probably in the AT&T network recognition of your phone. Remember dial up internet service, if the beep boop screech wasn't correct you got no connection. Well if the AT&T net work is not reading your phone's ID correctly you get screwed service. Later---


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Re: Text bug - A possible solution to the problem

« Reply #424 on: September 13, 2010, 10:20:14 PM »

Well this sucks!! I just upgraded last month for 2 more years and just got the bug tonight. I read some of this thread and I am very dissapointed with the Samsung Impression. I turned off my phone and back on again and its fine now, but I will be very angry if this is something that has to be done every few hours. I am going to try the "unlock code" by calling AT&T later on. Hopefully it works. If it doesnt then something needs to be done on behalf of AT&T or Samsung (not a replacement or refurb, but a totally different phone that actually works). This is not good at all. I feel like I got ripped off. Wouldn't you agree?


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calisonic

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Re: Text bug - A possible solution to the problem

« Reply #425 on: September 15, 2010, 12:25:11 PM »

bbiker9201, they did this for me, did'nt work, now on Impression number 4. The retards finaly are convinced it's an inherrent problem of the device, wether interfacing with the network or not, I need something besides an impression, they offered me a Solstice, I said "are you kidding me?" they said to wait a week and call back if the problem persists (it will) and they will see what they can do. I might try for an LG Vu Plus or a discount on a real smartphone. It's such a shame really, as this is the ONLY phone they offer with the beautifull and battery saving AMOLED.


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calisonic

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Re: Text bug - A possible solution to the problem

« Reply #426 on: September 15, 2010, 12:28:51 PM »

Quote from: Nb on September 13, 2010, 10:20:14 PM

Yep, and if it hasnt been quite 30 days you can return it for something else, and if it's only just over, maybe they'll be nice and let you do it anyways. Just be persistant and don't hesitate to ask for a supervisor. also, when you call them, always chose to talk to Tech support not just general customer service. cust serv said they can only give me a Solstice, tech support says i'm owed something of equal or greaer value.


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calisonic

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Re: Text bug - A possible solution to the problem

« Reply #427 on: September 17, 2010, 07:44:59 AM »

I found one alternative!

After going through 4 impressions, I called AT&T because I locked my online account Embarrassed

Anyways I thought I would explain my problem to her (tech support, mind you, is always MUCH more helpful, customer services only offered me a Solstice) and Monday I should have my brand spankin new free Captivate!
I told her I have bad vision (which is true unless I’m wearing my glasses which I don’t like) and the AMOLED is why I chose the Impression, clear picture = less squinting = less stigmatism. And the only phone they carry (as far as I know) with an AMOLED is the Captivate.
Now I’m just wondering about the data plan, I’ve never had a smart phone with them (or anyone) and I know they recently changed the data plans, I hope I will somehow get grandfathered into the “unlimited” option.
Don’t worry I’ll still visit 


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lhamil64

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Re: Text bug - A possible solution to the problem

« Reply #428 on: September 17, 2010, 02:12:21 PM »

Quote from: calisonic on September 17, 2010, 07:44:59 AM

I found one alternative!

After going through 4 impressions, I called AT&T because I locked my online account Embarrassed

Unless you already have the $30 smartphone unlimited data plan, you aren't grandfathered in. Although it's cheaper if you don't use more than 2gb per month, since the 2gb plan is $5 cheaper than the old unlimited one.


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itapa

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Re: Text bug - A possible solution to the problem

« Reply #429 on: September 17, 2010, 11:55:24 PM »

happens to me all the time... Angry


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calisonic

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Re: Text bug - A possible solution to the problem

« Reply #430 on: September 18, 2010, 09:56:11 AM »

Quote from: itapa on September 17, 2010, 11:55:24 PM

happens to me all the time... Angry

Well if you b#!@* enough and talk to technical support, and tell them you have crap vision, they should give you Captivate.


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E.Cadro

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Re: Text bug - A possible solution to the problem

« Reply #431 on: September 18, 2010, 10:10:01 AM »

Quote from: calisonic on September 18, 2010, 09:56:11 AM

Quote from: itapa on September 17, 2010, 11:55:24 PM

happens to me all the time... Angry

Well if you b#!@* enough and talk to technical support, and tell them you have crap vision, they should give you Captivate.

Please be mindful of your language this is a family forum. Thanks


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pluckett

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Re: Text bug - A possible solution to the problem

« Reply #432 on: September 30, 2010, 03:45:42 PM »

i called at&t and they told me it has to do with what number your phone is sending the messages to on at&t server. the guy told me they weren't supposed to tell costumers to change it for the obvious reason that if they change it and type in the wrong number they wouldn't be able to send messages at all anymore but anyway you go to menu->messaging->messaging settings->text message->text message center-> SMS Settings. then change the Center Address # to +13305310005 so far its worked for me and the guy said it would fix about 99% of text problems that ppl call in about.

Im on my 3rd impression now so im cautiously optimistic about this


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Agoattamer

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Re: Text bug - A possible solution to the problem

« Reply #433 on: September 30, 2010, 07:12:34 PM »

I hope that number helps. The center address on my phone is +13123149810 and I still have never experienced the bug.


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pluckett

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Re: Text bug - A possible solution to the problem

« Reply #434 on: September 30, 2010, 10:15:15 PM »

he said their are 3 numbers for different type accounts and he said mine was what they called a migrated account and thats the number i should be using. the number you have is the one that was in mine before i changed it. he explained it to me as they have three different servers that hold the information for different type accounts and each server has it's corresponding number. he said periodically the server will try to verify your account status and if your message is being sent to the wrong server it cant find the information causing your phone to just sit on the sending screen.

anyways so far so good.


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