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Author Topic: Help me  (Read 680 times)
tls9211
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« on: January 18, 2010, 08:41:34 PM »
my phone keeps freezing everytime i pull out the keyboard
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MoreStatik
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« Reply #1 on: January 18, 2010, 08:53:09 PM »
Try pulling it out slower.  Really hard to determine whats wrong if you dont explain.
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Agoattamer
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« Reply #2 on: January 18, 2010, 10:32:00 PM »
Probably isnt much you can do to fix this? Did you mess with any settings in the internals or the service menu?

If you havent then the best bet is to call ATT. They will have you do a master reset. You will need to back up your contacts to your sim or pc. And back up anything else stored on the phones memory as this reset will erase them. Pics, ringtones and such.  This will take software back to factory condition.  This will not fix anything  you used TKFE to delete or changed in the internals.  If it doesnt help then its a hardware issue and you need to check with ATT about getting a replacement.

Type this in like you were making a call.      *2767*3855#
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MoreStatik
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« Reply #3 on: January 18, 2010, 11:51:01 PM »
Quote from: Agoattamer on January 18, 2010, 10:32:00 PM
best bet is to call ATT.

Yeah definitely try that first. We don't want it to get any worse.
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tls9211
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« Reply #4 on: January 19, 2010, 07:24:24 PM »
i tried pulling it out slower and still did it and att is going to fix it they said a hardware issue did anyone else have this issue
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MoreStatik
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« Reply #5 on: January 19, 2010, 07:56:43 PM »
I havent but thanks for the update, we now know that it can be fixed by ATT.
did ATT tell you they were gonna charge you?
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Punisher
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« Reply #6 on: January 19, 2010, 08:53:20 PM »
thye are probably sending a replacement phone b/c it is under a year old
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tls9211
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« Reply #7 on: January 20, 2010, 08:05:47 AM »
ya but they said if its not under warrenty call samsung and they will replace hard ware problems
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MoreStatik
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« Reply #8 on: January 20, 2010, 11:43:48 PM »
Also next time, please post under a more appropriate section.
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Agoattamer
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« Reply #9 on: January 21, 2010, 12:16:33 AM »
Your phone is under the one year warranty. If purchased through ATT, ATT should handle the warranty for you.
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