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Author Topic: Rollover Minutes?  (Read 639 times)
atvdave32
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« on: August 10, 2010, 06:10:24 PM »
Hey..



I have a Family plan with 3 lines on my account. Recently I added a 4th line and noticed that my rollover minutes where reset back to 0.. Is this right? or should I call CS?



I can understand the new line not being able to use the collected rollover minutes, but not the older 3 lines.
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undiscovered
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« Reply #1 on: August 10, 2010, 09:00:44 PM »
Yes, call them just to make sure.
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Bluecham
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« Reply #2 on: August 12, 2010, 05:18:40 PM »
similar thing happened to me 3-4 years ago, I called and complained, they gave me 5,000 role over minutes-Between my wife and I, we still have plenty to never have to worry about being charged for minutes ever again!!! 
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dotsr
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« Reply #3 on: August 12, 2010, 05:25:56 PM »
talkin about rollover minutes, a while ago like in our family plan we had 5,000 rollover minutes that accumulated in months nd randomly it said they were gonna expire nd they did!...att is a liar about rollover minutes never expiring
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Dotskee
atvdave32
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« Reply #4 on: August 12, 2010, 06:00:01 PM »
I did read on AT&T's web sight that you do lose the Rollover Min's if you add a new line to your account... Sucks, but thats the way it is... I may still call a and raise heck, maybe I'll get lucky and get a few back...
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swellthekitty
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« Reply #5 on: August 12, 2010, 06:44:04 PM »
Rollover minutes have always had an expiration date.  It's 12 months from the time you accrue them i.e. 12 pay cycles and the oldest set of minutes are removed from your stock.
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misplacedsooner
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« Reply #6 on: August 13, 2010, 06:30:11 AM »
yep, and as of this month all of mine are gone. had to call them to change my plan. wife and i had started out when we got a family plan with like 1400 plan and we were getting tons of rollovers but paying way too much. backed off to 550 plan and went over a year til all rollover was gone or expired. added early nights and weekends which should fix the problem with going over.
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atvdave32
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« Reply #7 on: August 13, 2010, 02:08:46 PM »
Just got off the phone with AT&T's CS. Thy gave be back my 2654 rollover min's and apologized for any inconvenience.

 

I would like to Thank Floyd, (the CS REP who I talked to). He was very polite and courteous to my needs and made sure I was satisfied before the call was ended.

 

Thank you AT&T.  Mistakes happen in this world, and it's nice to see someone who will correct there mistakes instead of blaming other's.

 

Thanks to all who reply-ed.

Dave
. Grin
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swellthekitty
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« Reply #8 on: August 13, 2010, 05:29:04 PM »
Glad to hear it worked out.

It's nice to hear when something actually works out in favor of the consumer and not the gigantic corporation...
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Punisher
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« Reply #9 on: August 14, 2010, 01:22:37 PM »
i remember when it use to be that they would NEVER expire with cingular but they quickly changed that lol
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